This website is managed by BareRoots Footwear ("we", "us", or "our"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data.
1. Information We Collect
We collect the following personal information when you use our store:
- Personal Information: Name, address, and contact details (email address, phone number, etc.).
- Payment Information: Credit card details, billing address, and other payment-related information.
- Purchase and Order Information: Information related to your purchases and orders.
- Customer Preferences: Preferences and interests shared with us, including through surveys or promotions.
- Customer Service Interactions: Data provided through customer service interactions.
- Technical Information: Your IP address, browser type, and device information, for the purpose of ensuring the functionality and security of our website.
2. How We Use Your Data
We use your personal data to:
- Process Transactions: Complete purchases and process payments, including verifying credit card details.
- Customer Support: Provide customer service and manage returns and exchanges.
- Personalize Your Experience: Improve your shopping experience by personalizing content, offers, and product recommendations.
- Communicate: Send offers, promotions, and newsletters (only if you have consented to receive them).
- Optimize Our Services: Conduct research and improve our website and services based on user behavior.
- Comply with Legal Obligations: Ensure compliance with legal requirements and enforce our policies.
We retain your data only for as long as necessary to fulfill these purposes, including for legal, accounting, or reporting requirements.
3. Cookies and Analytics
- Cookies: We use cookies to improve your experience on our website, analyze website traffic, and deliver personalized content. Cookies are small text files that help track user behavior on our site.
- Disabling Cookies: You may disable cookies in your browser settings, although doing so may affect the functionality of our site. By continuing to use our website, you consent to our use of cookies as described.
- Cookie Consent: We use a cookie banner on our website to inform you about our use of cookies. By using our site, you consent to our use of cookies for the purposes stated in this Privacy Policy.
- Google Analytics: We use Google Analytics to track your interactions with our website. This helps us understand how users engage with our site, which allows us to improve the user experience. Google Analytics may collect information such as your IP address, browser type, and website activity. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
4. Sharing Your Data
We will not sell, rent, or commercially share your personal information. However, we may share your data with trusted third-party providers for the purpose of completing your transactions, providing customer service, and improving our website’s functionality. These third-party providers include:
- Payment Processors: For transaction verification and processing.
- Shipping Companies: To fulfill your order and arrange delivery.
- IT Service Providers: To maintain and improve our website.
These third-party providers are required to protect your personal data and are prohibited from using it for purposes other than the services they are contracted to provide.
We may also disclose your personal data if required by law or if you violate our Terms of Service.
5. Your Rights
Depending on your location, you have certain rights regarding your personal data:
For United Kingdom Residents (UK GDPR):
- Access: You can request access to the personal data we hold about you.
- Correction: You can request correction of any inaccuracies in your personal information.
- Withdrawal of Consent: You may withdraw your consent to data processing at any time (e.g., unsubscribing from marketing emails).
- Object to Processing: You can object to specific uses of your data, including for direct marketing.
- Request Deletion: You may request deletion or restriction of your personal data under certain circumstances.
For United States Residents (CCPA & Other State Laws):
- Right to Know: You can request information about what personal data we collect, use, and share.
- Right to Delete: You can request the deletion of personal information we have collected (subject to legal exceptions).
- Right to Opt Out: You have the right to opt out of the sale or sharing of your personal data (if applicable).
- Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.
For Australian Residents (Australian Privacy Act):
- Access: You may request access to the personal information we hold about you.
- Correction: You can request that we correct inaccurate, outdated, or incomplete information.
- Complaints: You have the right to lodge a complaint if you believe your privacy rights have been violated.
To exercise any of your rights, please contact us at info@bareroots-footwear.com. We will respond to your request within the time frame prescribed by law.
6. Third-Party Services
Certain third-party providers, such as payment gateways, have their own privacy policies regarding the information we are required to share with them. We recommend reviewing their policies to understand how your data is handled.
When you leave our website or are redirected to a third-party site, this Privacy Policy no longer applies. Your data may be subject to the laws of the country where the third-party provider operates.
We have no control over third-party privacy practices and are not responsible for their actions.
7. Data Transfers
If we transfer your data to third-party providers outside of Australia, the United Kingdom, or the United States, we ensure that such transfers are carried out with appropriate safeguards. These may include the use of Standard Contractual Clauses, binding corporate rules, or confirming that the recipient country offers an adequate level of data protection as recognised by the relevant regulatory authority. This is done to ensure your personal data remains protected and secure, regardless of where it is processed.
8. Security of Your Data
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. We use industry-standard encryption methods to secure payment transactions.
However, please note that no method of transmitting data over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.
9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the updated policy on our website and update the "Effective Date" at the top of the page.
Please review this Privacy Policy periodically to stay informed about how we are protecting your data. By continuing to use our services, you agree to the updated terms.
You can contact us using the information below:
BareRoots Footwear is operated by EcomForward LLC, a company registered in the United States. Our trading ID is 10036424.
Address: De Nieuwe Erven 3, Unit 10893, Cuijk, North Brabant, 5431 NV, The Netherlands
Email: info@bareroots-footwear.com
FAQ: Frequently asked questions
Phone: +31616224482
Customer service hours:
Monday to Sunday: 9:00 am to 5:00 pm (GMT+10:00)