Last updated: September 1st, 2025
At BareRoots Footwear, we want you to love what you wear. If you're not satisfied with your purchase, we’re here to help.
Return Period
• You have the right to return your order within 30 calendar days of receiving it.
Conditions for Returns
• To be eligible for a return, the item must:
- Be unused, unwashed, and in its original condition
- Include all original tags and packaging
- Be returned within 30 days of delivery
The following items cannot be returned unless faulty:
- Underwear or swimwear (for hygiene reasons)
- Gift cards or downloadable products
- Final sale or clearance items marked as non-returnable
How to Request a Return
• Email us at info@bareroots-footwear.com within 30 days of delivery.
• Include your order number, reason for return, and photos if relevant.
• We’ll reply with return instructions and the address to send your item(s).
Important: Do not return items without prior approval — unauthorized returns may not be accepted or refunded.
Return Shipping Costs
• Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
• We recommend using a tracked shipping method — we are not responsible for lost returns.
Refunds
• Once we receive and inspect your return, we will notify you by email.
• If approved, a refund will be issued to your original payment method within 5–10 business days.
Faulty or Wrong Item?
• If you receive a defective, damaged, or incorrect product, contact us immediately at info@bareroots-footwear.com with your order number and photos. We’ll resolve it with a replacement or full refund — at no cost to you.